Effective Date: May 1, 2026
Welcome to Crew. These Terms and Conditions (these "Terms") govern your use of the trash valet services provided by Crew Home Technologies, a Delaware corporation with its principal place of business in Provo, UT ("Crew," "we," "us," or "our"). By signing up for service, accessing our website or mobile application, or using any of our services, you ("Customer," "you," or "your") agree to be bound by these Terms. If you do not agree, do not use our services.
Crew provides trash valet services that move your residential trash and recycling can(s) from a designated storage location on your property to the curb for municipal pickup, and return the empty can(s) to the storage location after pickup (the "Services").
The Services are provided on the regular trash collection day(s) for your property, as determined by your local municipal hauler. Crew is not responsible for the trash collection itself, which is performed by your municipality or its designated waste hauler.
Service availability depends on your property's location being within Crew's active service area. Crew reserves the right to modify service areas and decline to provide Services to any property in its sole discretion.
To use the Services, you must be at least 18 years of age and either (a) the owner of the property to be serviced, or (b) authorized by the property owner to engage Crew on the owner's behalf. You represent and warrant that you have the authority to bind the property to these Terms.
You agree to provide accurate, current, and complete information when signing up for the Services and to maintain that information as it changes. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account.
The Services are offered on a monthly subscription basis. By signing up, you authorize Crew to charge the payment method on file for the monthly subscription fee in effect for your property at the start of each billing cycle.
Billing occurs on a recurring monthly basis on the same date each month, beginning on the date your Services commence. All fees are charged in advance. All fees are non-refundable, except as expressly provided in these Terms.
Crew may change subscription pricing from time to time. We will provide you with at least thirty (30) days' prior written notice (which may be by email) of any price increase. Continued use of the Services after the effective date of a price change constitutes acceptance of the new price.
If your payment method is declined or payment is otherwise not received, Crew may suspend or terminate your Services until payment is brought current. You remain responsible for all fees accrued prior to suspension or termination.
You may cancel your subscription at any time through your account portal or by contacting Crew at the contact information set forth in Section 14. Cancellation will take effect at the end of your then-current billing cycle, and your Services will continue through the end of that cycle.
No refunds, prorations, or credits will be issued for any unused portion of a billing cycle following cancellation.
Crew may terminate or suspend your Services at any time, with or without cause, upon written notice to you. If Crew terminates your Services without cause, Crew will refund the prorated portion of any prepaid fees covering the period after termination.
Crew will use commercially reasonable efforts to provide the Services on each scheduled service day. The Services are intended to be completed prior to the scheduled arrival time of the municipal hauler.
Service Guarantee. If Crew fails to perform the Services on a scheduled service day due to Crew's error or fault, and as a direct result your trash is not collected by the municipal hauler, Crew will arrange and pay for on-demand trash removal services to empty the affected can(s). This service guarantee is your sole and exclusive remedy for missed pickups caused by Crew.
The service guarantee does not apply where the missed pickup results from any cause outside Crew's reasonable control, including without limitation:
To allow Crew to provide the Services, you agree to the following:
Volume and Material Restrictions. All trash and recycling must fit entirely within the can(s) provided by your municipality with the lid fully closed. Crew will not service:
Crew may refuse to service any can that does not comply with these restrictions. Repeated non-compliance may result in suspension or termination of Services without refund.
Once Crew has placed your can(s) at the curb for municipal pickup, the can(s) are in the custody of the customer and the municipal hauler. Crew is not responsible for any loss, theft, damage, or misplacement of can(s) occurring after Crew has placed them at the curb, including without limitation damage caused by the municipal hauler, weather, vehicles, animals, or third parties.
You acknowledge that municipal cans are typically owned by your municipality or hauler and that replacement of lost or damaged cans is generally the responsibility of the property owner under municipal regulations.
You hereby grant Crew and its authorized personnel a limited license to enter your property as reasonably necessary to perform the Services. Crew personnel will limit their access to the path between the can storage location and the curb. You represent that you have the authority to grant this access right.
If your property requires gate codes, key fobs, or similar access credentials, you agree to provide and maintain accurate access information. Crew is not responsible for missed pickups resulting from inaccurate or expired access information.
Crew may perform the Services through its own employees or through independent contractors. Crew remains responsible to you for the performance of the Services regardless of who performs them on its behalf.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CREW'S TOTAL AGGREGATE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES PAID BY YOU TO CREW IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CREW BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST DATA, OR LOSS OF GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, EVEN IF CREW HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. CREW SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT.
You agree to indemnify, defend, and hold harmless Crew and its officers, directors, employees, contractors, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to (a) your breach of these Terms, (b) your violation of any law or regulation, (c) your placement of prohibited materials in the can(s), or (d) any injury to person or damage to property caused by conditions on your property of which you were aware or should have been aware.
These Terms shall be governed by and construed in accordance with the laws of the State of Utah, without regard to its conflict of laws principles.
Any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved exclusively in the state or federal courts located in Utah County, Utah, and the parties hereby submit to the personal jurisdiction of such courts.
Each party waives any right to a trial by jury in any action or proceeding arising out of or relating to these Terms or the Services.
Crew may provide notices to you by email to the address on file with your account, by SMS to the phone number on file, or by posting notices to our website or mobile application. You are responsible for keeping your contact information current.
To contact Crew regarding the Services or these Terms, please reach us at:
Changes to Terms. Crew may modify these Terms from time to time. We will provide notice of material changes by email. Your continued use of the Services after the effective date of any changes constitutes acceptance of the modified Terms.
Entire Agreement. These Terms constitute the entire agreement between you and Crew regarding the Services and supersede all prior agreements and understandings.
Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
No Waiver. Crew's failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.
Assignment. You may not assign or transfer these Terms without Crew's prior written consent. Crew may assign these Terms freely, including in connection with a merger, acquisition, or sale of assets.
Force Majeure. Crew shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including without limitation acts of God, severe weather, natural disasters, government actions, labor disputes, or interruptions of municipal services.
Electronic Communications. You consent to receive communications from Crew electronically, including by email and SMS, in connection with the Services and these Terms.